PRICES & PAYMENT:
We accept the following forms of payment:
* American Express
All prices are listed in (USD) U.S. dollars. We reserve the right to modify prices at any given time and without prior notice.
For your protection, all payments are processed using SSL Encryption Technology. SSL utilizes a private key to encrypt your personal and credit card information while it is transferred over the internet.
SHIPPING & HANDLING
All orders ship within 24-72 hours, however, your order will be processed within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled.
Customers will be emailed tracking information as soon as their order has been shipped. Shipping times may vary based on location and/or service, We do not guarantee these shipping times as a third party handles delivery.
International DHL Shipping: 4-10 Days
International Buyers: Depending on your location, you may be held responsible for any applicable customs and/or duties on your order. If you have questions about customs and duties fees please contact your local customs office. Packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to reimport the items. Shipping fees will not be refunded. In many cases, the cost to retrieve the items back to Feature will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will not be any reimbursement. We will reach out to you before a package is abandoned to facilitate payment of duties/taxes so you can retrieve the item(s). This will also apply to any refused packages. Please note that refused packages are a choice by the buyer and that most chargeback and PayPal cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.
Overnight/Next Day Shipping Requests: Please note that orders requesting Overnight or Next Day services must be placed by 2:30 p.m. PST in order to be picked, packed and shipped for a 3:30 p.m. PST pick-up. Any orders placed after this time will be shipped the following day. Overnight/Next Day orders placed on Friday will deliver Monday UNLESS Saturday delivery is specifically purchased. There are not any Sunday deliveries available at this time, please take this into account when you are placing your order on a Saturday.
Packages sent back to Feature as “Return to Sender” can be reshipped at the buyer’s expense unless the error is ours or the carriers. In these cases, we will reship the package at our expense.